Questions and Answers
Find all q7mm questions right here
How to deposit and withdraw, how to claim a bonus, how to play Baccarat — everything you want to know is answered here in plain English.
This FAQ page answers common questions you may have when starting out on the q7mm platform or while playing. Five main topics are covered: technical issues, how to play games, deposit and withdrawal steps, welcome bonus details, and responsible gambling — browse through them and read what you need. Click any question to expand the full answer. If you still need help, reach out via our 24/7 Live Chat.
Technical Issues
No app download is needed for q7mm. Whether you're on Android or iOS, just type q7mm.run into your phone browser (Chrome or Safari) and you're in. The site adapts to mobile screens, which is why most players prefer this option. Since nothing is downloaded from an app store, there are no download-blocking issues at all.
It depends on the game. In Live Dealer games, bets already placed on the table continue to run, and when you reconnect you will see the result. In slots, the outcome of a completed spin is saved on the server, so it will be shown when you log back in. Use WiFi or 4G/5G mobile data for a fast, stable connection.
Yes. On Android (Chrome), tap the browser menu and select "Add to Home screen". On iPhone (Safari), tap the Share icon and choose "Add to Home Screen". The shortcut will appear on your home screen and open just like an app.
Clear your browser cache and try again. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files. In Safari, go to Settings → Safari → Clear History and Website Data. The site should load noticeably faster after that. Also check that your data connection is working well.
Baccarat and Table Games
Baccarat has two sides — Player and Banker — and you bet on which one comes closer to 9. Cards 1–9 are worth their face value, while 10s and face cards are worth zero. The score is the last digit of the total. You can also bet on a Tie. It's straightforward and easy to pick up, which is why it's a favourite among Myanmar players.
It varies by table type. Standard Live Baccarat tables range from low-minimum tables where you can start with a small amount, all the way to high-limit tables. Once you enter the platform you can choose the table that fits your budget. The bet limits are shown before you start playing.
Dragon Tiger is even simpler than Baccarat. One side is called Dragon and the other Tiger — whichever gets the higher card wins. One card is dealt to each side and compared, so results come fast. Bet on Dragon if you think it'll win, bet on Tiger if you think Tiger will, or bet on Tie if you think they'll match.
In Live Dealer games, a real human dealer deals cards in real time via video stream. In computer (RNG) games, the outcome is calculated by software. Most players say Live Dealer games feel more engaging because you can see what is happening at the table as if you were sitting there in person.
Yes, playing Live Casino from a phone works well as long as you have a fast, stable connection (4G / 5G / WiFi). q7mm's website is built with mobile in mind, so the betting buttons display clearly even on a small screen. Check your connection before you start to make sure the video stream runs smoothly.
Slots and Jackpot
Most games offer a Demo Mode, so you can try out how a game works without putting in real money. Play around in Demo Mode until you find a game you like, then switch to real-money play. Note that Demo Mode points cannot be converted to cash.
RTP (Return to Player) is the theoretical payout rate of a slot — how much it returns to players over time. For example, an RTP of 96% means that for every 100 Ks wagered across many rounds, the average return is 96 Ks. Keep in mind this figure comes from testing across millions of spins, so your actual results in a short session can vary significantly.
Free Spins is a feature that lets you spin without adding more funds. Most games state that you get Free Spins when a Scatter Symbol or Bonus Symbol lands. Winnings from Free Spins can usually be collected normally. The number of Free Spins varies by game type.
For players with a small budget, choose games that allow low bet amounts per spin. Low-to-Medium Volatility games with frequent Bonus Features help stretch your budget longer. Check the Minimum Bet in the game description first, then try it in Demo Mode.
A High Volatility slot pays out less often, but when it does, the amounts can be large. A Low Volatility slot pays out more frequently, but in smaller amounts. If you're aiming for a big win, High Volatility may suit you. If you want to stretch your budget further, Low Volatility games are the better fit.
Withdrawal Questions
Yes. q7mm's withdrawal service runs 24 hours a day, 7 days a week, so you can request a withdrawal late at night or on weekends — there are no bank holiday restrictions. Transfers are made via KBZPay, Wave Money, AYA Pay, and CB Pay, and processing can be fast depending on the method you use.
The minimum single withdrawal at q7mm is 30,000 Ks. Transfers are processed via KBZPay, Wave Money, AYA Pay, and CB Pay — make sure the amount is confirmed before submitting your request. Note that the minimum deposit is 10,000 Ks, which is different from the withdrawal minimum.
Winnings from bonuses require a Wagering Requirement to be met before you can withdraw them. The Wagering Requirement for the Welcome Bonus is the bonus amount × 15. For example, if you receive a bonus of 30,000 Ks, you need to wager 30,000 × 15 = 450,000 Ks before bonus winnings can be withdrawn. Your own deposited funds can be withdrawn without any wagering requirement.
Withdrawals from q7mm typically arrive within 5 to 30 minutes of your request being submitted, depending on the processing speed of KBZPay, Wave Money, AYA Pay, or CB Pay. Some cases may be faster, but if the time has passed without your funds arriving, contact us via Live Chat.
Welcome Bonus Questions
Wagering Requirement means the total amount you need to bet before you can withdraw bonus winnings. q7mm's Welcome Bonus wagering requirement is bonus amount × 15. For example, if you deposit 20,000 Ks and receive a 30,000 Ks bonus, you must wager 30,000 × 15 = 450,000 Ks before you can withdraw any winnings from that bonus.
In the Referral Program, when you refer a friend and that friend makes their first deposit, you receive 8% of the deposit amount as bonus (maximum 10,000 Ks per person). You can also earn 0.2% of your referred friends' ongoing wagers as a weekly commission. All members can participate.
You can meet the Wagering Requirement through slots, live casino (Baccarat, Dragon Tiger, Roulette), and football betting games. However, the wagering contribution percentage may differ by game type, so check the bonus terms after logging in or ask via Live Chat.
When you make your first deposit at q7mm, you automatically receive a 150% Welcome Bonus. For example, if you deposit 140,000 Ks, you get an extra 100,000 Ks bonus and can play with a balance of 240,000 Ks (Wagering: 100,000 × 15 = 1,500,000 Ks). The maximum bonus is 100,000 Ks, and it is credited automatically when you make a deposit.
That is correct. The welcome bonus is a first-deposit bonus available once per account. For subsequent deposits, promotions such as VIP cashback, Referral Bonus, and other seasonal promotions may be available — check via Live Chat.
Need more help?
If you have questions not covered in this FAQ, contact our 24/7 Live Chat — our team serving in Myanmar language will respond right away.
Log in to q7mm to ask a question