Privacy Protection

q7mm Privacy Policy

This page explains how your personal data is collected, used, and protected.

Table of Contents

Last updated: 30 October 2026

1. Introduction

q7mm is a platform providing online casino and football betting services for players in Myanmar. We take your personal data very seriously and are committed to protecting it.

This Privacy Policy ("Policy") applies whenever you access q7mm's website at https://q7mm.run ("Platform"), register an account, or use our services. You may continue using the platform once you have read and understood this Policy.

This policy explains the types of personal information we collect, the purposes for which we use it, the circumstances under which we share it with third parties, the security measures we have in place, and your rights regarding your personal information.

2. Information We Collect

We collect various types of personal information in order to provide better service on the platform and to comply with regulations.

2.1 Information You Provide Directly

  • Name and date of birth
  • Email address
  • Phone number
  • Payment method details (KBZPay, Wave Money, AYA Pay, CB Pay)
  • National ID and related documents for KYC (Know Your Customer) verification
  • Communication records — Live Chat and email history

2.2 Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Gaming records (game type, play time, deposit and withdrawal history)
  • Cookies and related tracking data
  • Platform login time and session duration records

2.3 Information Received from Third Parties

We may receive payment-related verification data from our payment service providers and partner companies (payment processors). Data received in this way is also protected in accordance with this policy.

3. Purpose of Data Use

We use the personal information we collect only for the following purposes—

  • Account Management: To create, maintain and continue providing service for your q7mm account
  • Processing Payments: To handle deposits, withdrawals and bonus payments
  • Fair Play and Security: Fraud prevention, anti-money laundering (AML) checks and Self-Exclusion verification
  • Customer Support: To resolve your inquiries and complaints via Live Chat and email
  • Compliance Checks: KYC (customer identity verification), AML checks and income verification
  • Platform Improvement: To improve our service and user experience
  • Responsible Gaming Support: To provide gaming control tools and safeguards
  • Legal Obligations: To comply with applicable laws and regulations

4. Sharing with Third Parties

We do not sell or rent your personal information for commission. However, we may share personal information in the following circumstances—

4.1 Service Providers

We share only the data necessary to provide services with payment processors (such as KBZPay, Wave Money, AYA Pay, CB Pay), technology providers and customer support teams. Those companies may use this data only for the specified purpose and must follow our instructions.

4.2 Legal Requests

We may disclose personal information if required to do so by a court, law enforcement authority or applicable law. When making such a disclosure, we will make every effort to notify you in advance to the extent permitted by law.

4.3 Business Changes

Personal information may be involved in the event of a merger, business sale or asset transfer. Should this occur, we will ensure that the successor company provides protection consistent with this policy.

5. Cookies and Tracking

Our platform uses cookies and tracking technologies to improve your experience.

5.1 Types of Cookies We Use

  • Strictly Necessary Cookies: Cookies that are essential for the platform to function correctly — for example, maintaining your login session
  • Functional Cookies: Cookies that remember your language preference and usage settings
  • Analytics Cookies: Cookies intended to help us understand how the platform is used, so we can improve our service

5.2 Managing Cookies

You can change your browser settings to reject or delete cookies. However, please note that if you delete essential cookies, the platform may not function properly.

6. Security Measures

q7mm implements technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure, alteration or destruction.

SSL Encryption

All data transfers are encrypted using SSL (Secure Socket Layer) technology.

Data Encryption

Payment information and related data are encrypted and stored in the database.

Access Control

Staff access to personal data is restricted on a "need-to-know" basis using Role-Based Access Control.

Monitoring

Unauthorised access and suspicious activity are protected against through a real-time monitoring system.

We also make clear that no method of protection can guarantee 100% security. We continuously assess technical threats and update our protections accordingly.

7. Your Rights

Each user of the q7mm platform has the following rights regarding their personal data—

  • Right of Access: You may request to view the personal data we hold about you.
  • Right of Rectification: You may request that inaccurate or incomplete personal data be corrected.
  • Right of Erasure: You may request that your personal data be deleted, provided it does not conflict with any legal obligations.
  • Right to Restriction: You may request that we restrict our processing of your personal data in certain circumstances.
  • Right to Data Portability: You may request that your personal data be provided in a readable format or transferred to another service provider.
  • Right to Object: You may object to our processing of your personal data for Direct Marketing purposes.

To exercise any of these rights, please email us at [email protected] or contact us via Live Chat. We will endeavour to respond within 30 days and may extend this by a further 30 days if necessary.

8. Data Retention Period

We retain personal data only for as long as necessary to continue providing our services and to meet our legal obligations.

  • Account Data: For the duration your account remains open and until any legal retention requirements expire after closure
  • Payment Records: For the period required under applicable financial laws and regulations
  • Communication Records: 2 years after resolution
  • Cookies Data: 3 months to 1 year, depending on the cookie type

Once the data retention period has ended, we will securely delete or anonymise your personal data.

9. Minors

q7mm services are intended for users aged 21+ only. We do not knowingly or intentionally collect personal data from children or minors under the age of 21.

We carry out age verification during KYC checks. If we become aware that a minor under 21 is using our service, we will immediately delete that minor's personal data and account.

10. Policy Changes

We may revise and update this Privacy Policy from time to time. If any material changes are made, we will post a prominent notice on the platform and update the "Last Revised Date" at the top of this page.

Continued use of the platform after any policy change will be considered acceptance of the updated policy. We ask that you check for policy changes regularly.

11。 Contact Us

If you have any questions, requests, or complaints regarding our Privacy Policy, you can reach us through the following channels—

Email

[email protected]

Live Chat

24/7 Live Chat — available in Myanmar language through the platform

We will do our best to respond as quickly as possible. Please note that more complex requests may take longer.

Privacy Protection — Questions & Answers

No, we do not sell or rent your personal data. We may share it in a limited way with partner companies (such as payment service providers) only when necessary to deliver our services. Those companies must handle data according to our instructions and may not use it for their own purposes.

Email us at [email protected] or contact us via Live Chat to request data deletion. Please note that some data cannot be deleted immediately due to legal obligations (for example, payment records that must be retained for a required period).

Payment data for KBZPay, Wave Money, AYA Pay, and CB Pay is protected with SSL encryption and database encryption. Our staff have restricted access to payment-related data, and we communicate with payment service providers through secure channels only.

Retention periods depend on the type of data. Account data is kept for as long as your account is active and until any legal retention requirement expires after closure. Payment records are kept for the period required by financial regulations. Communication records are kept for 2 years after the matter is resolved.

You can disable some cookies through your browser settings. However, if you disable strictly necessary cookies — those required for the platform to function — account login and other core features will not work properly and you will not be able to use the full service.

Contact us 24/7 via Live Chat or email [email protected], and describe which data you want to update and how. For changes to KYC-verified data, you may need to submit supporting documents again.

We are prepared to respond immediately if a privacy breach occurs. If your data is affected, we will notify you as quickly as possible and take the necessary steps to reduce any harm.